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Some of the most Frequently Asked Questions >>

If you have another question that you need us to answer please send us an email we will be happy to answer all of them!

I will not be staying in Coral Mar; can I book a tour through Coox Ximba Tours?

Our tours are design for the people that stay in Coral Mar Cancun, but if you are staying in another hotel we can pick you up. Just keep in mind that our VIP Tours are set on a certain day as described on the “Tour details”. Please send us an email to and we can give you all of the information such as meeting points and pick up times.

Do I save money by booking on-line?

If you book on-line the payment will be automatically in dollars. When you do it direct at the Tour desk the charge will be in pesos and then converted to dollars at your bank´s type of exchange.

Most of the credit cards charge a conversion fee or international fee. If you book on line you skip this fees.

Some tours like: Chichen Itza and Isla Mujeres are few dollars cheaper than if you book them direct at the Tour desk.

We use Paypal, which is very simple to use and very secure. you can purchase your tours with VISA, Master Card, Discover and American Express. (At the tour desk we don´t take American Express)

Should I rent a Car or take a tour?

If you consider the expenses, in tolls, gasoline, entrance fees, Etc. chances are that the savings are not as much as you think. On the other hand you will not spend on taxis as much as you will on a daily rental of a car. Finding the way around, driving around Mexican drivers and not finding a place to park could be frustrating. Keep in mind that unless you have a current copy of your cardholder agreement and find the paragraph(s) that talk about rental car coverage, nobody knows for sure whether your credit card covers or not the rented cars in Mexico. On the other hand if you accept the rental company's insurance, the credit card insurance is no longer primary, and you are liable for the deductible which normally is a 10% of the total cost of the car. Be aware that when you sign a rental contract, the company blocks right away the 10% of the total cost of the car on your credit Card which is the equivalent of the deductible. ​Enjoy and relax, leave the organizing of your family, friends or traveling companions in the hands of a professional.

Why I can´t pick a day of the tour that I want to book?

The tours available correspond to the tours listed on the program of activities, by booking on-line you guarantee your space and price but the date can vary from week to week. Please enquire for more information about the day the activity will take place on the week that you will be staying. .

Should I take travel checks, Credit cards or cash?

Very few establishment will take the because they are very hard to cash them in a bank. In the other hand, now most of the stores and restaurants are taking Visa and MasterCard Debit and credit cards, not every body American Express. We recommend you to notify your bank that you will be traveling to Mexico so your card don´t get block. Calling from Mexico to your bank some times its very difficult don't wait till you get here! also check what kind of fees does your bank charges for withdrawing money at the ATM. Bring some cash but don't exchange at the Airport, usually the have a very low type of exchange.

How can I book a transportation from the Airport?

You can request information about this service on the official Airport transportation service web site:




This is an independent company that privides the service to most of the guests staying a Coral Mar


If you need any more information about this service please contact WIVC Central office:


TELEPHONE: (760) 320-7321Fax (760) 320-3939


Is it worth it to attend a Time-share presentation?

At the airport there is people that will approach you trying to sale very cheap tour or offering “a good deal” in compensation to a "90 minutes presentation, those are time share people most of the time those 90 minutes turn in to a 5 hours high pressure sales and when you are finally out the tours that you get are very bad and low quality. Remember nothing is free in Cancun and cheap could cost you more!! Play it safe and come and see us because we will see you the rest of your stay.

How can I contact you?
Call our reservation office:
011 52 998 883 00 77 ext. 203
Office hours: Monday to Sunday 8:00 am to 2:00 pm (CT)
Or if you prefer send us an email and ask us as many questions you have:

Thank you! We will contact you shortly.

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